Have "ZERO" payment EOB's show up in the patient's account when posted.
Currently when there is a non payment EOB from an insurance company with no write off you can "post" it to the patient's account but because there was no payment that posting does not show up anywhere. We should have the ability to post a zero payment EOB and be able to see it on a date of service, that way we can track that an insurance has processed a claim.
I currently have to write it in the notes section of each date of non payment on the eob..............thank God for the copy paste feature.
Janel Kolbo commented
Agreed - I often get questioned by the patients with Secondary, did you bill my insurance? Would be nice if TO would just get the ledgers going....
The same applies for a secondary payment. Sometimes a secondary payor will deny a claim, but there is no write off because they are the secondary payor and we have no way to post that denial EOB.